Question 1

How do I create my slideshow?

Accepted Answer

Start by uploading your photos and music to create your memorial slideshow. The app will guide you through the process step by step.

Question 2

My video creation is stuck at a certain percentage (like 68%). What should I do?

Accepted Answer

Video processing can take some time. If it appears stuck for a long period, try refreshing your browser or contact support for assistance with your specific video.

Question 3

The app won't open or load properly. What can I do?

Accepted Answer

Try refreshing your browser or clearing your cache. If the problem continues, contact support and let us know what browser you're using.

Question 4

I can't get back to my original video - the website only shows a different one

Accepted Answer

Contact support with your account details and we can help you locate and access your original slideshow project.

Question 5

I can't upload my music file. It won't let me select it.

Accepted Answer

Music files must be in MP3 or WAV format. If your file appears blocked or unselectable, it may be in a different format. Try converting your music to MP3 first.

Question 6

Where can I get songs in MP3 format?

Accepted Answer

You can download MP3 files from music purchase sites, convert existing audio files using free online converters, or record new audio directly in MP3 format.

Question 7

Can I add more than one song to my slideshow?

Accepted Answer

Yes, you can upload multiple music tracks. The slideshow will automatically adjust the timing to match your total music length.

Question 8

The music skips during the preview. Is this normal?

Accepted Answer

Audio may skip in previews due to processing. The final video should have smooth audio playback.

Question 9

Will my video have audio if I add music and videos together?

Accepted Answer

Videos with music are automatically muted when you add music to your slideshow to prevent audio conflicts.

Question 10

I get an error saying my photo is 'too small'. What does this mean?

Accepted Answer

Photos need to meet minimum size requirements to look good in your video. If a photo is too small, you can try enlarging it with photo editing software, or contact support if it's an important photo and we may be able to help.

Question 11

It won't rotate my photo. What's wrong?

Accepted Answer

There may be an issue with the photo rotation feature. Contact support with details about which photo you're trying to rotate and we can assist you.

Question 12

How many photos can I include in my slideshow?

Accepted Answer

You can include many photos in your slideshow! The main limit is that videos can be up to 30 minutes long.

Question 13

How do I do video transitions on mobile?

Accepted Answer

Video transition controls may work differently on mobile devices. For the best experience, try using a desktop computer, or contact support for mobile-specific guidance.

Question 14

I see numbers and green circles in my preview. Will these appear in the final video?

Accepted Answer

No, preview indicators like numbers and green circles are only for editing purposes and will not appear in your final downloaded video.

Question 15

My videos aren't playing in the preview

Accepted Answer

Preview playback can sometimes have issues. The final rendered video should play properly. If you continue having problems, contact support.

Question 16

Can I edit my video after I've paid for it?

Accepted Answer

No, once you've paid for your video, it cannot be edited or changed. This is because we use Amazon servers to render your final video, and they charge us for each rendering process. Please make sure you're completely happy with your slideshow before proceeding to payment.

Question 17

I'm looking for photo dissolve effects. Do you have these?

Accepted Answer

Currently, we use fade transitions between photos. While dissolve effects were considered, we focus on fade transitions as they work well for most slideshows.

Question 18

Can I download my slideshow to a flash drive?

Accepted Answer

Yes, once you download your video file, you can save it to a flash drive or any storage device.

Question 19

Can I download the videos I made?

Accepted Answer

Yes, when you pay for your video, you get a link to download the MP4 file.

Question 20

I couldn't play my video at the viewing. What went wrong?

Accepted Answer

The videos are in MP4 format which should work on most devices. The issue might have been with the playback device at the venue. Make sure to test the video on the same equipment beforehand.

Question 21

I need help but don't know how to contact you

Accepted Answer

You can contact support by replying to any of our emails, using the chat feature on the website, or reaching out directly. We understand this is a difficult time and we're happy to help with any technical issues.

Question 22

Can I get a discount on my slideshow?

Accepted Answer

We occasionally offer discounts, especially for those experiencing financial hardship. Contact support and we may be able to offer a discount code to help.

Frequently Asked Questions

Quick Navigation

Getting Started & Common Issues

Music & Audio

Photos & Images

Preview & Final Video

Downloading & Getting Help

Getting Started & Common Issues

Music & Audio

Photos & Images

Preview & Final Video

Downloading & Getting Help

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